Don’t have enough time in the day to grab your pet’s food? Or maybe the thought of getting more food comes to you in the middle of the night. Our subscription service allows your pet’s favorite products to be delivered right to your doorstep without even thinking about it.
You can select your delivery frequency—monthly, weekly, or even every couple of months—so you’ll always have what you need to keep your furry friends happy and healthy.
Stores with 10 Mile Delivery Radius:
Stores with 5 Mile Delivery Radius:
Sign into your account (or create one), locate the item you are looking for, then select the “subscribe” option. Input how often you would like the item to be delivered.
Subscriptions are automatically renewed according to your selected delivery interval, and the shop will automatically deliver the products after each successful renewal.
For example: If you start a monthly subscription, our system will automatically charge your credit card monthly and the products will show up on your doorstep the next weekday. No need to head to our website and create your order.
Select items are eligible for subscriptions, but we’re a small company happy to help our customers. If you see an item you’d like to be able to subscribe to, send us an email and we will get it added for you.
Our Email:
Eligible items have several frequencies already set up.
If there is a frequency that would be more convenient than what we have already set up, send us an email and we will add it for you.
Our Email:
Our delivery radius is 10 miles from most of our stores (5 miles for Johnstown and Rotterdam, NY, as well as Pittsfield, MA). Our site will not allow you to do home delivery if you are outside of the range.
If you have any issues or questions, do not hesitate to reach out to us.
Yes, of course.
You can pause or cancel a subscription at any time in the customer portal, as seen in the screenshot below.
The only time when the subscription can’t be canceled is if you started a subscription that requires a certain number of payments before you can cancel it. The customer portal can be accessed through the link you received in the email that was sent to you when you placed the initial subscription order in the shop. You can also access your subscriptions in your Benson’s Pet Center shop account.
You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.
Of course! You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.
If the subscription can’t be renewed because a payment can’t be processed you will receive an email with a link where you can safely update your payment method.
Unfortunately, we cannot do that part, but we will make sure all of your goodies are delivered where you ask us to put them!
No, but we can recommend a nail trimming service or two for you!