At Benson’s Pet Center, we want you to feel confident in every purchase. If you’re not fully satisfied with an item or your item has a manufacturer’s warranty, we would be happy to help you start the process of returning or exchanging your item.

Benson’s Pet Center’s 30-Day Return Policy

All returns & exchanges require a valid ID and Benson’s Best Program Membership (this is a FREE program) and must take place within 30 days of the purchase date. Producing the original receipt for the product will speed up the return process. If the customer is enrolled in the Benson’s Best Program, but does not have the original receipt, we can look up the sale of the product in your account sales history. If no receipt can be produced, and the customer does not have a Benson’s Best Membership, we will ask that the customer enroll before proceeding with the return.

If a product being returned is unused or unopened, a refund will be issued back to the customer in the original form of payment. If the original form of payment is not available, your return will be issued as Benson’s Store Credit, or a product exchange will be authorized.

Please give us a call with any additional questions.

Please note that the following items may not be eligible for returns:

Open Pet Medication (including flea and tick products)

Used Grooming Tools

Used Muzzles

Used Crates/Carriers

Clearance Items

Lupine Pet’s Guarantee

As of January 1, 2026, Lupine Pet’s GUARANTEED (Even if Chewed) ® replacement leashes, collars, and harnesses must be processed through Lupine Pet’s website. To start the process, CLICK HERE.